By: Roberta Peters, MS, RHIA
Vice President, Solutions Executive, eValuator™
Let’s face it. If there’s anything that COVID-19 has taught us, it’s that change is hard. Really hard. In the blink of an eye, our worlds were turned upside down, and we were thrust into a reality governed by mask mandates and social distancing. Providers nationwide faced multiple operational and strategic challenges, ranging from the sudden need to ramp up usage of personal protective equipment and telehealth platforms to cessation of elective procedures and the subsequent margin impact they provided. Patient volumes dipped, then increased, then dipped again. As one particularly impactful challenge, healthcare coding was uniquely disrupted by the pandemic.